OUR BUSINESS IS TO FURNISH YOUR HOTEL
OUR JOB IS TO ENHANCE YOUR BOTTOM LINE
FF&E is a team sport. There are designers, purchasing agents, owners and brands. We collaborate with all of these players to make sure the game plan of products for your hotel is put together and implemented in a smart, efficient way.
You may expect “trial and error” when training your dog. Or finding a good restaurant. But you certainly don’t want it when getting your FF&E package. You want someone looking out for you every step of the way. We do exactly that by helping put together your best product solutions right from the start. The first time. Every time.
Then we manage a multitude of order details so the right items arrive for you at the right spot, at the right time, in the right quantity, in the right condition. After all, you’re in the hotel business to make money. We help you – with meaningful savings of time and money, plus measurable improvement in product performance and return on investment. No two properties are exactly the same. What does remain constant is our attention to small details. And to one class of service: superb.
Our staff is not just well-trained, educated and experienced. Together, we are all passionate about enhancing relationships – yours with guests and ours with you.
We didn’t invent FF&E – but we are committed to perfecting it every day on projects such as yours. Because if you’re not happy, we’re not done!
Who We Are
Competence, confidence, and character — those are the qualities that guide Johnny both in business and in his personal life. “Projects come and go, but relationships are forever,” he says emphatically.
A veteran of hospitality since 2002, Johnny has successfully completed assignments in renovation as well as new construction. He is familiar with all brands; all sizes of properties, from small, limited service to large, full service; and all styles of hotels, from resort destinations to business/conference centers.
He is a member of the NEWH Atlanta Chapter and earned a degree in sports management at the University of Tennessee (UT). He and his wife, Nina, live in the Atlanta suburb of Dunwoody with their two young sons – John Harold and Jackson – and their two dogs — Barkley and Sydney.
Just as Johnny is committed to his clients, he is committed to cheering on his beloved UT Volunteers football team; to enjoying outdoor activities such as golf, fly fishing, camping, and hunting; and to spending quality time with his family, notably as coach for his sons’ football and baseball teams.
By giving his undivided best to everything he undertakes, Johnny expects to bring out the best in the people and the activities around him.
Some of our clients think we’re miracle workers, but what we do isn’t magic – it’s great personalized customer service of the kind provided by Rachel Storck based on her rich experience in hospitality since 2007.
She is familiar with changing priorities; short deadlines; attention to detail; and communication that must be constant, complete, and candid. Most importantly, she is comfortable handling these challenges.
Rachel earned an undergraduate degree in interior design at the University of Wisconsin in Madison. She and her husband, Marshall, live in the Atlanta suburb of Villa Rica with their 2 young children Evan and Cadence. The family avidly cheers on their home state football favorites – the Wisconsin Badgers and the Green Bay Packers.
Great customer service may be a lost art at some companies and for some people, but not at Arnold Hospitality and not for Nikki May. “Modern life is full of mediocre service,” she explains. “Think airlines. Think restaurants. Think any government office. But here, we still aim to amaze.”
Nikki’s has indeed been amazing our clients since 2015 — by breaking complex, overwhelming problems into manageable tasks, then resolving them carefully and deliberately one at a time. Her style is not simply to respond, rather it is to anticipate.
She earned her undergraduate degree at the University of Western Georgia and lives in the Atlanta suburb of Dallas with her husband Jordan and her two young children – Riley and Cooper.
When Nikki is away from hospitality, her passions are anything and everything outdoors – notably Atlanta Braves baseball, riding ATVs, and the beach. Also never far from her mind are shopping and fanatically rooting for Alabama’s Crimson Tide football team.
A little bit better is a real big deal. For Nikki, that’s the first rule – and the last word – in customer service.
Erica’s work ethic on behalf of clients is to keep her nose to the grindstone, her shoulder to the wheel, her eye on the ball, and her ear to the ground – all at the same time. “It’s not always easy, but it’s certainly always simple – we do whatever it takes to get the job done on time and in budget,” she emphasizes.
Her more than 15 years of experience in hospitality include directing business development for a hotel ownership group as well as selling products nationwide for manufacturers of carpeting and of wallcovering. This gives Erica valuable insight into the priorities of both hotel owners and hotel suppliers – and it’s a perspective that benefits every project she handles.
A native of Birmingham, Alabama, Erica lives in the Atlanta suburb of Sugar Hill with her children Cameron, Chase, and Keelyn. And while you can take a girl out of Alabama, you can’t take Alabama out of this girl – she is an avid college football fan who zealously roots on the Crimson Tide.